Termini di Servizio

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These Terms of Servizio ("Terms") govern the use of the reservation assistance, communication support, interpretation support, and related services ("Servizio") provided by [Servizio Name] ("Company"). Utenti shall use the Servizio in accordance with these Terms. The English version of these Terms shall be the official and governing version. Any translated version is provided for reference purposes only.

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For purposes of these Terms:

1. "User" means a person using the Servizio directly or through an authorized proxy.
2. "Patient" means the individual receiving medical services.
3. "Istituzione medica" means clinics, hospitals, pharmacies, and other healthcare-related providers in Japan.
4. "Reservation Completion" means the point at which the Istituzione medica confirms the reservation and the Company sends a confirmation notice to the User.
5. "Authorization Hold" means a temporary payment authorization prior to Reservation Completion.
6. "Interpretation Provider" means a third-party interpreter or translator arranged by the Company.

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The Servizio assists Utenti in obtaining reservations at Istituzione medicas in Japan, primarily for elective and private medical services. The Servizio may include reservation assistance, communication support, AI-assisted translation, interpretation support, and related services. [Servizio Name] does not recommend, rank, endorse, or guarantee any Istituzione medica.

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[Servizio Name] does not provide diagnosis, treatment, prescriptions, medical judgment, medical advice, or emergency medical services. All medical decisions shall be made solely by the User and licensed medical professionals.

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Utenti are responsible for preparing and maintaining all devices, communication lines, software, and internet access necessary to use the Servizio. [Servizio Name] shall not be liable for issues caused by communication failures, device settings, or third-party services.

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Utenti shall provide truthful, accurate, and current information when registering.

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[Servizio Name] may require email verification before use of the Servizio. Utenti shall maintain a valid email address capable of receiving Company notices.

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Family members, companions, or third parties authorized by the Patient may make reservations on behalf of the Patient. The proxy making the reservation represents and warrants that valid authorization has been obtained.

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Utenti shall promptly update any changed registration information. [Servizio Name] shall not be responsible for disadvantages caused by inaccurate or outdated information.

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Utenti shall properly manage their accounts and may not share, transfer, lend, or allow third parties to use them.

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Reservation requests must be submitted through the designated reservation form. Medical history, symptoms, medications, and related information may be voluntarily submitted through forms or chat.

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[Servizio Name] will contact Istituzione medicas based on information provided by the User. [Servizio Name] does not guarantee reservation availability, preferred dates, treatment availability, or acceptance by any Istituzione medica.

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Reservations are completed only upon:

1. confirmation by the Istituzione medica; and
2. transmission of a reservation confirmation notice by the Company.

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Reservations may fail due to Istituzione medica availability, medical restrictions, language limitations, regional limitations, or insufficient information. If reservations cannot be completed, the Company shall release or void the Authorization Hold.

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Any medical contract shall be formed directly between the User or Patient and the Istituzione medica. [Servizio Name] is not a party to medical treatment or medical services.

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[Servizio Name] does not guarantee the accuracy, completeness, legality, usefulness, or current status of Istituzione medica information.

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Changes or cancellations after Reservation Completion shall follow Istituzione medica policies and Company procedures. Fees paid to the Company are generally non-refundable after Reservation Completion.

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The Servizio may utilize AI-assisted translation technologies. AI-generated translations may contain errors, inaccuracies, omissions, or contextual misunderstandings.

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[Servizio Name] may arrange third-party interpretation providers for voice-call interpretation support. Interpretation services are limited to language assistance and do not constitute medical advice or medical practice.

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Interpretation services do not guarantee complete or perfectly accurate translation of medical explanations. Utenti shall directly confirm important medical matters with Istituzione medicas.

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[Servizio Name] may record or retain calls, chats, communications, and logs for quality improvement, dispute resolution, fraud prevention, compliance, and interpretation quality management.

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The Servizio does not provide emergency medical support. Utenti should immediately contact emergency services, including 119 in Japan, during emergencies.

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Utenti shall pay reservation assistance fees, interpretation option fees, and other fees separately displayed by the Company. Medical expenses, prescriptions, examination fees, and pharmacy charges shall be paid directly to Istituzione medicas or pharmacies.

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[Servizio Name] may perform an Authorization Hold through third-party payment providers before Reservation Completion.

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Payment capture shall occur only after Reservation Completion. If reservations cannot be completed, the Company shall release or void the Authorization Hold.

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After Reservation Completion and payment capture, fees are non-refundable except where required by law or where the Company determines that a material defect in the Servizio occurred.

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Payments are processed through Stripe or other third-party payment providers designated by the Company. [Servizio Name] does not directly store credit card numbers except where legally required.

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Foreign exchange fluctuations, overseas payment fees, and banking charges may cause differences between displayed and charged amounts.

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Utenti shall provide accurate, complete, and current information. [Servizio Name] shall not be liable for disadvantages caused by inaccurate or incomplete information.

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Utenti shall not:

1. provide false information;
2. impersonate others;
3. harass staff, interpreters, Istituzione medicas, or third parties;
4. use the Servizio for unlawful purposes;
5. reproduce or redistribute Servizio content without authorization;
6. use bots, scraping, or automated tools;
7. resell the Servizio;
8. create multiple accounts; or
9. interfere with operation of the Servizio.

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All intellectual property rights relating to the Servizio belong to the Company or lawful rights holders.

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Utenti shall not interfere with the systems, networks, servers, security, or operations of the Servizio.

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[Servizio Name] may suspend access to the Servizio without prior notice if the User violates these Terms.

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[Servizio Name] may delete accounts and deny future access for serious violations. Refunds may be denied in such cases.

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[Servizio Name] may modify, suspend, or terminate the Servizio at any time.

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[Servizio Name] may collect names, dates of birth, gender, nationality, email addresses, accommodation information, symptoms, medical history, medications, and related information necessary for operation of the Servizio.

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Utenti consent to the use of medical-related information for reservation assistance, Istituzione medica communication, and interpretation support.

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[Servizio Name] may share or entrust User information to Istituzione medicas, interpretation providers, payment providers, cloud service providers, AI providers, and other contractors.

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[Servizio Name] may utilize external AI services including OpenAI API for translation, communication support, and quality improvement.

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[Servizio Name] may retain logs, reservation records, communication records, and payment records for compliance, fraud prevention, dispute resolution, and quality management.

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[Servizio Name] does not guarantee reservation success, preferred dates, treatment availability, or Istituzione medica availability.

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[Servizio Name] shall not be liable for medical outcomes, side effects, prescriptions, treatment results, or disputes involving Istituzione medicas.

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[Servizio Name] does not guarantee error-free translations or interpretation.

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[Servizio Name] shall not be liable for failures caused by communication issues, system failures, third-party service failures, or device problems.

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[Servizio Name] shall not be liable for delays or failures caused by natural disasters, epidemics, war, legal changes, government actions, or other force majeure events.

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To the maximum extent permitted by law, the Company's liability shall be limited to refunds of fees actually paid for the affected Servizio. [Servizio Name] shall not be liable for indirect, incidental, consequential, special, lost-profit, or medical-related damages.

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[Servizio Name] may amend these Terms at any time. Amended Terms become effective upon publication on the Servizio unless otherwise specified.

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[Servizio Name] may provide notices through the Servizio, email, chat, or other methods designated by the Company.

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Utenti may not assign or transfer rights or obligations under these Terms without prior written consent from the Company.

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If any provision of these Terms is held invalid or unenforceable, the remaining provisions shall remain fully effective.

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These Terms shall be governed by and construed in accordance with the laws of Japan.

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Any disputes arising out of or relating to these Terms or the Servizio shall be subject to the exclusive jurisdiction of the Tokyo District Court or Tokyo Summary Court in Japan.