Nutzungsbedingungen

【Deutsche Übersetzung】

These Terms of Dienst ("Terms") govern the use of the reservation assistance, communication support, interpretation support, and related services ("Dienst") provided by [Dienst Name] ("Company"). Nutzer shall use the Dienst in accordance with these Terms. The English version of these Terms shall be the official and governing version. Any translated version is provided for reference purposes only.

【Deutsche Übersetzung】

For purposes of these Terms:

1. "User" means a person using the Dienst directly or through an authorized proxy.
2. "Patient" means the individual receiving medical services.
3. "medizinische Einrichtung" means clinics, hospitals, pharmacies, and other healthcare-related providers in Japan.
4. "Reservation Completion" means the point at which the medizinische Einrichtung confirms the reservation and the Company sends a confirmation notice to the User.
5. "Authorization Hold" means a temporary payment authorization prior to Reservation Completion.
6. "Interpretation Provider" means a third-party interpreter or translator arranged by the Company.

【Deutsche Übersetzung】

The Dienst assists Nutzer in obtaining reservations at medizinische Einrichtungs in Japan, primarily for elective and private medical services. The Dienst may include reservation assistance, communication support, AI-assisted translation, interpretation support, and related services. [Dienst Name] does not recommend, rank, endorse, or guarantee any medizinische Einrichtung.

【Deutsche Übersetzung】

[Dienst Name] does not provide diagnosis, treatment, prescriptions, medical judgment, medical advice, or emergency medical services. All medical decisions shall be made solely by the User and licensed medical professionals.

【Deutsche Übersetzung】

Nutzer are responsible for preparing and maintaining all devices, communication lines, software, and internet access necessary to use the Dienst. [Dienst Name] shall not be liable for issues caused by communication failures, device settings, or third-party services.

【Deutsche Übersetzung】

Nutzer shall provide truthful, accurate, and current information when registering.

【Deutsche Übersetzung】

[Dienst Name] may require email verification before use of the Dienst. Nutzer shall maintain a valid email address capable of receiving Company notices.

【Deutsche Übersetzung】

Family members, companions, or third parties authorized by the Patient may make reservations on behalf of the Patient. The proxy making the reservation represents and warrants that valid authorization has been obtained.

【Deutsche Übersetzung】

Nutzer shall promptly update any changed registration information. [Dienst Name] shall not be responsible for disadvantages caused by inaccurate or outdated information.

【Deutsche Übersetzung】

Nutzer shall properly manage their accounts and may not share, transfer, lend, or allow third parties to use them.

【Deutsche Übersetzung】

Reservation requests must be submitted through the designated reservation form. Medical history, symptoms, medications, and related information may be voluntarily submitted through forms or chat.

【Deutsche Übersetzung】

[Dienst Name] will contact medizinische Einrichtungs based on information provided by the User. [Dienst Name] does not guarantee reservation availability, preferred dates, treatment availability, or acceptance by any medizinische Einrichtung.

【Deutsche Übersetzung】

Reservations are completed only upon:

1. confirmation by the medizinische Einrichtung; and
2. transmission of a reservation confirmation notice by the Company.

【Deutsche Übersetzung】

Reservations may fail due to medizinische Einrichtung availability, medical restrictions, language limitations, regional limitations, or insufficient information. If reservations cannot be completed, the Company shall release or void the Authorization Hold.

【Deutsche Übersetzung】

Any medical contract shall be formed directly between the User or Patient and the medizinische Einrichtung. [Dienst Name] is not a party to medical treatment or medical services.

【Deutsche Übersetzung】

[Dienst Name] does not guarantee the accuracy, completeness, legality, usefulness, or current status of medizinische Einrichtung information.

【Deutsche Übersetzung】

Changes or cancellations after Reservation Completion shall follow medizinische Einrichtung policies and Company procedures. Fees paid to the Company are generally non-refundable after Reservation Completion.

【Deutsche Übersetzung】

The Dienst may utilize AI-assisted translation technologies. AI-generated translations may contain errors, inaccuracies, omissions, or contextual misunderstandings.

【Deutsche Übersetzung】

[Dienst Name] may arrange third-party interpretation providers for voice-call interpretation support. Interpretation services are limited to language assistance and do not constitute medical advice or medical practice.

【Deutsche Übersetzung】

Interpretation services do not guarantee complete or perfectly accurate translation of medical explanations. Nutzer shall directly confirm important medical matters with medizinische Einrichtungs.

【Deutsche Übersetzung】

[Dienst Name] may record or retain calls, chats, communications, and logs for quality improvement, dispute resolution, fraud prevention, compliance, and interpretation quality management.

【Deutsche Übersetzung】

The Dienst does not provide emergency medical support. Nutzer should immediately contact emergency services, including 119 in Japan, during emergencies.

【Deutsche Übersetzung】

Nutzer shall pay reservation assistance fees, interpretation option fees, and other fees separately displayed by the Company. Medical expenses, prescriptions, examination fees, and pharmacy charges shall be paid directly to medizinische Einrichtungs or pharmacies.

【Deutsche Übersetzung】

[Dienst Name] may perform an Authorization Hold through third-party payment providers before Reservation Completion.

【Deutsche Übersetzung】

Payment capture shall occur only after Reservation Completion. If reservations cannot be completed, the Company shall release or void the Authorization Hold.

【Deutsche Übersetzung】

After Reservation Completion and payment capture, fees are non-refundable except where required by law or where the Company determines that a material defect in the Dienst occurred.

【Deutsche Übersetzung】

Payments are processed through Stripe or other third-party payment providers designated by the Company. [Dienst Name] does not directly store credit card numbers except where legally required.

【Deutsche Übersetzung】

Foreign exchange fluctuations, overseas payment fees, and banking charges may cause differences between displayed and charged amounts.

【Deutsche Übersetzung】

Nutzer shall provide accurate, complete, and current information. [Dienst Name] shall not be liable for disadvantages caused by inaccurate or incomplete information.

【Deutsche Übersetzung】

Nutzer shall not:

1. provide false information;
2. impersonate others;
3. harass staff, interpreters, medizinische Einrichtungs, or third parties;
4. use the Dienst for unlawful purposes;
5. reproduce or redistribute Dienst content without authorization;
6. use bots, scraping, or automated tools;
7. resell the Dienst;
8. create multiple accounts; or
9. interfere with operation of the Dienst.

【Deutsche Übersetzung】

All intellectual property rights relating to the Dienst belong to the Company or lawful rights holders.

【Deutsche Übersetzung】

Nutzer shall not interfere with the systems, networks, servers, security, or operations of the Dienst.

【Deutsche Übersetzung】

[Dienst Name] may suspend access to the Dienst without prior notice if the User violates these Terms.

【Deutsche Übersetzung】

[Dienst Name] may delete accounts and deny future access for serious violations. Refunds may be denied in such cases.

【Deutsche Übersetzung】

[Dienst Name] may modify, suspend, or terminate the Dienst at any time.

【Deutsche Übersetzung】

[Dienst Name] may collect names, dates of birth, gender, nationality, email addresses, accommodation information, symptoms, medical history, medications, and related information necessary for operation of the Dienst.

【Deutsche Übersetzung】

Nutzer consent to the use of medical-related information for reservation assistance, medizinische Einrichtung communication, and interpretation support.

【Deutsche Übersetzung】

[Dienst Name] may share or entrust User information to medizinische Einrichtungs, interpretation providers, payment providers, cloud service providers, AI providers, and other contractors.

【Deutsche Übersetzung】

[Dienst Name] may utilize external AI services including OpenAI API for translation, communication support, and quality improvement.

【Deutsche Übersetzung】

[Dienst Name] may retain logs, reservation records, communication records, and payment records for compliance, fraud prevention, dispute resolution, and quality management.

【Deutsche Übersetzung】

[Dienst Name] does not guarantee reservation success, preferred dates, treatment availability, or medizinische Einrichtung availability.

【Deutsche Übersetzung】

[Dienst Name] shall not be liable for medical outcomes, side effects, prescriptions, treatment results, or disputes involving medizinische Einrichtungs.

【Deutsche Übersetzung】

[Dienst Name] does not guarantee error-free translations or interpretation.

【Deutsche Übersetzung】

[Dienst Name] shall not be liable for failures caused by communication issues, system failures, third-party service failures, or device problems.

【Deutsche Übersetzung】

[Dienst Name] shall not be liable for delays or failures caused by natural disasters, epidemics, war, legal changes, government actions, or other force majeure events.

【Deutsche Übersetzung】

To the maximum extent permitted by law, the Company's liability shall be limited to refunds of fees actually paid for the affected Dienst. [Dienst Name] shall not be liable for indirect, incidental, consequential, special, lost-profit, or medical-related damages.

【Deutsche Übersetzung】

[Dienst Name] may amend these Terms at any time. Amended Terms become effective upon publication on the Dienst unless otherwise specified.

【Deutsche Übersetzung】

[Dienst Name] may provide notices through the Dienst, email, chat, or other methods designated by the Company.

【Deutsche Übersetzung】

Nutzer may not assign or transfer rights or obligations under these Terms without prior written consent from the Company.

【Deutsche Übersetzung】

If any provision of these Terms is held invalid or unenforceable, the remaining provisions shall remain fully effective.

【Deutsche Übersetzung】

These Terms shall be governed by and construed in accordance with the laws of Japan.

【Deutsche Übersetzung】

Any disputes arising out of or relating to these Terms or the Dienst shall be subject to the exclusive jurisdiction of the Tokyo District Court or Tokyo Summary Court in Japan.