Điều khoản Dịch vụ

【Bản dịch tiếng Việt】

These Terms of Dịch vụ ("Terms") govern the use of the reservation assistance, communication support, interpretation support, and related services ("Dịch vụ") provided by [Dịch vụ Name] ("Company"). Người dùng shall use the Dịch vụ in accordance with these Terms. The English version of these Terms shall be the official and governing version. Any translated version is provided for reference purposes only.

【Bản dịch tiếng Việt】

For purposes of these Terms:

1. "User" means a person using the Dịch vụ directly or through an authorized proxy.
2. "Patient" means the individual receiving medical services.
3. "Cơ sở y tế" means clinics, hospitals, pharmacies, and other healthcare-related providers in Japan.
4. "Reservation Completion" means the point at which the Cơ sở y tế confirms the reservation and the Company sends a confirmation notice to the User.
5. "Authorization Hold" means a temporary payment authorization prior to Reservation Completion.
6. "Interpretation Provider" means a third-party interpreter or translator arranged by the Company.

【Bản dịch tiếng Việt】

The Dịch vụ assists Người dùng in obtaining reservations at Cơ sở y tếs in Japan, primarily for elective and private medical services. The Dịch vụ may include reservation assistance, communication support, AI-assisted translation, interpretation support, and related services. [Dịch vụ Name] does not recommend, rank, endorse, or guarantee any Cơ sở y tế.

【Bản dịch tiếng Việt】

[Dịch vụ Name] does not provide diagnosis, treatment, prescriptions, medical judgment, medical advice, or emergency medical services. All medical decisions shall be made solely by the User and licensed medical professionals.

【Bản dịch tiếng Việt】

Người dùng are responsible for preparing and maintaining all devices, communication lines, software, and internet access necessary to use the Dịch vụ. [Dịch vụ Name] shall not be liable for issues caused by communication failures, device settings, or third-party services.

【Bản dịch tiếng Việt】

Người dùng shall provide truthful, accurate, and current information when registering.

【Bản dịch tiếng Việt】

[Dịch vụ Name] may require email verification before use of the Dịch vụ. Người dùng shall maintain a valid email address capable of receiving Company notices.

【Bản dịch tiếng Việt】

Family members, companions, or third parties authorized by the Patient may make reservations on behalf of the Patient. The proxy making the reservation represents and warrants that valid authorization has been obtained.

【Bản dịch tiếng Việt】

Người dùng shall promptly update any changed registration information. [Dịch vụ Name] shall not be responsible for disadvantages caused by inaccurate or outdated information.

【Bản dịch tiếng Việt】

Người dùng shall properly manage their accounts and may not share, transfer, lend, or allow third parties to use them.

【Bản dịch tiếng Việt】

Reservation requests must be submitted through the designated reservation form. Medical history, symptoms, medications, and related information may be voluntarily submitted through forms or chat.

【Bản dịch tiếng Việt】

[Dịch vụ Name] will contact Cơ sở y tếs based on information provided by the User. [Dịch vụ Name] does not guarantee reservation availability, preferred dates, treatment availability, or acceptance by any Cơ sở y tế.

【Bản dịch tiếng Việt】

Reservations are completed only upon:

1. confirmation by the Cơ sở y tế; and
2. transmission of a reservation confirmation notice by the Company.

【Bản dịch tiếng Việt】

Reservations may fail due to Cơ sở y tế availability, medical restrictions, language limitations, regional limitations, or insufficient information. If reservations cannot be completed, the Company shall release or void the Authorization Hold.

【Bản dịch tiếng Việt】

Any medical contract shall be formed directly between the User or Patient and the Cơ sở y tế. [Dịch vụ Name] is not a party to medical treatment or medical services.

【Bản dịch tiếng Việt】

[Dịch vụ Name] does not guarantee the accuracy, completeness, legality, usefulness, or current status of Cơ sở y tế information.

【Bản dịch tiếng Việt】

Changes or cancellations after Reservation Completion shall follow Cơ sở y tế policies and Company procedures. Fees paid to the Company are generally non-refundable after Reservation Completion.

【Bản dịch tiếng Việt】

The Dịch vụ may utilize AI-assisted translation technologies. AI-generated translations may contain errors, inaccuracies, omissions, or contextual misunderstandings.

【Bản dịch tiếng Việt】

[Dịch vụ Name] may arrange third-party interpretation providers for voice-call interpretation support. Interpretation services are limited to language assistance and do not constitute medical advice or medical practice.

【Bản dịch tiếng Việt】

Interpretation services do not guarantee complete or perfectly accurate translation of medical explanations. Người dùng shall directly confirm important medical matters with Cơ sở y tếs.

【Bản dịch tiếng Việt】

[Dịch vụ Name] may record or retain calls, chats, communications, and logs for quality improvement, dispute resolution, fraud prevention, compliance, and interpretation quality management.

【Bản dịch tiếng Việt】

The Dịch vụ does not provide emergency medical support. Người dùng should immediately contact emergency services, including 119 in Japan, during emergencies.

【Bản dịch tiếng Việt】

Người dùng shall pay reservation assistance fees, interpretation option fees, and other fees separately displayed by the Company. Medical expenses, prescriptions, examination fees, and pharmacy charges shall be paid directly to Cơ sở y tếs or pharmacies.

【Bản dịch tiếng Việt】

[Dịch vụ Name] may perform an Authorization Hold through third-party payment providers before Reservation Completion.

【Bản dịch tiếng Việt】

Payment capture shall occur only after Reservation Completion. If reservations cannot be completed, the Company shall release or void the Authorization Hold.

【Bản dịch tiếng Việt】

After Reservation Completion and payment capture, fees are non-refundable except where required by law or where the Company determines that a material defect in the Dịch vụ occurred.

【Bản dịch tiếng Việt】

Payments are processed through Stripe or other third-party payment providers designated by the Company. [Dịch vụ Name] does not directly store credit card numbers except where legally required.

【Bản dịch tiếng Việt】

Foreign exchange fluctuations, overseas payment fees, and banking charges may cause differences between displayed and charged amounts.

【Bản dịch tiếng Việt】

Người dùng shall provide accurate, complete, and current information. [Dịch vụ Name] shall not be liable for disadvantages caused by inaccurate or incomplete information.

【Bản dịch tiếng Việt】

Người dùng shall not:

1. provide false information;
2. impersonate others;
3. harass staff, interpreters, Cơ sở y tếs, or third parties;
4. use the Dịch vụ for unlawful purposes;
5. reproduce or redistribute Dịch vụ content without authorization;
6. use bots, scraping, or automated tools;
7. resell the Dịch vụ;
8. create multiple accounts; or
9. interfere with operation of the Dịch vụ.

【Bản dịch tiếng Việt】

All intellectual property rights relating to the Dịch vụ belong to the Company or lawful rights holders.

【Bản dịch tiếng Việt】

Người dùng shall not interfere with the systems, networks, servers, security, or operations of the Dịch vụ.

【Bản dịch tiếng Việt】

[Dịch vụ Name] may suspend access to the Dịch vụ without prior notice if the User violates these Terms.

【Bản dịch tiếng Việt】

[Dịch vụ Name] may delete accounts and deny future access for serious violations. Refunds may be denied in such cases.

【Bản dịch tiếng Việt】

[Dịch vụ Name] may modify, suspend, or terminate the Dịch vụ at any time.

【Bản dịch tiếng Việt】

[Dịch vụ Name] may collect names, dates of birth, gender, nationality, email addresses, accommodation information, symptoms, medical history, medications, and related information necessary for operation of the Dịch vụ.

【Bản dịch tiếng Việt】

Người dùng consent to the use of medical-related information for reservation assistance, Cơ sở y tế communication, and interpretation support.

【Bản dịch tiếng Việt】

[Dịch vụ Name] may share or entrust User information to Cơ sở y tếs, interpretation providers, payment providers, cloud service providers, AI providers, and other contractors.

【Bản dịch tiếng Việt】

[Dịch vụ Name] may utilize external AI services including OpenAI API for translation, communication support, and quality improvement.

【Bản dịch tiếng Việt】

[Dịch vụ Name] may retain logs, reservation records, communication records, and payment records for compliance, fraud prevention, dispute resolution, and quality management.

【Bản dịch tiếng Việt】

[Dịch vụ Name] does not guarantee reservation success, preferred dates, treatment availability, or Cơ sở y tế availability.

【Bản dịch tiếng Việt】

[Dịch vụ Name] shall not be liable for medical outcomes, side effects, prescriptions, treatment results, or disputes involving Cơ sở y tếs.

【Bản dịch tiếng Việt】

[Dịch vụ Name] does not guarantee error-free translations or interpretation.

【Bản dịch tiếng Việt】

[Dịch vụ Name] shall not be liable for failures caused by communication issues, system failures, third-party service failures, or device problems.

【Bản dịch tiếng Việt】

[Dịch vụ Name] shall not be liable for delays or failures caused by natural disasters, epidemics, war, legal changes, government actions, or other force majeure events.

【Bản dịch tiếng Việt】

To the maximum extent permitted by law, the Company's liability shall be limited to refunds of fees actually paid for the affected Dịch vụ. [Dịch vụ Name] shall not be liable for indirect, incidental, consequential, special, lost-profit, or medical-related damages.

【Bản dịch tiếng Việt】

[Dịch vụ Name] may amend these Terms at any time. Amended Terms become effective upon publication on the Dịch vụ unless otherwise specified.

【Bản dịch tiếng Việt】

[Dịch vụ Name] may provide notices through the Dịch vụ, email, chat, or other methods designated by the Company.

【Bản dịch tiếng Việt】

Người dùng may not assign or transfer rights or obligations under these Terms without prior written consent from the Company.

【Bản dịch tiếng Việt】

If any provision of these Terms is held invalid or unenforceable, the remaining provisions shall remain fully effective.

【Bản dịch tiếng Việt】

These Terms shall be governed by and construed in accordance with the laws of Japan.

【Bản dịch tiếng Việt】

Any disputes arising out of or relating to these Terms or the Dịch vụ shall be subject to the exclusive jurisdiction of the Tokyo District Court or Tokyo Summary Court in Japan.