Terma Perkhidmatan

【Terjemahan Bahasa Melayu】

These Terms of Perkhidmatan ("Terms") govern the use of the reservation assistance, communication support, interpretation support, and related services ("Perkhidmatan") provided by [Perkhidmatan Name] ("Company"). Pengguna shall use the Perkhidmatan in accordance with these Terms. The English version of these Terms shall be the official and governing version. Any translated version is provided for reference purposes only.

【Terjemahan Bahasa Melayu】

For purposes of these Terms:

1. "User" means a person using the Perkhidmatan directly or through an authorized proxy.
2. "Patient" means the individual receiving medical services.
3. "Institusi Perubatan" means clinics, hospitals, pharmacies, and other healthcare-related providers in Japan.
4. "Reservation Completion" means the point at which the Institusi Perubatan confirms the reservation and the Company sends a confirmation notice to the User.
5. "Authorization Hold" means a temporary payment authorization prior to Reservation Completion.
6. "Interpretation Provider" means a third-party interpreter or translator arranged by the Company.

【Terjemahan Bahasa Melayu】

The Perkhidmatan assists Pengguna in obtaining reservations at Institusi Perubatans in Japan, primarily for elective and private medical services. The Perkhidmatan may include reservation assistance, communication support, AI-assisted translation, interpretation support, and related services. [Perkhidmatan Name] does not recommend, rank, endorse, or guarantee any Institusi Perubatan.

【Terjemahan Bahasa Melayu】

[Perkhidmatan Name] does not provide diagnosis, treatment, prescriptions, medical judgment, medical advice, or emergency medical services. All medical decisions shall be made solely by the User and licensed medical professionals.

【Terjemahan Bahasa Melayu】

Pengguna are responsible for preparing and maintaining all devices, communication lines, software, and internet access necessary to use the Perkhidmatan. [Perkhidmatan Name] shall not be liable for issues caused by communication failures, device settings, or third-party services.

【Terjemahan Bahasa Melayu】

Pengguna shall provide truthful, accurate, and current information when registering.

【Terjemahan Bahasa Melayu】

[Perkhidmatan Name] may require email verification before use of the Perkhidmatan. Pengguna shall maintain a valid email address capable of receiving Company notices.

【Terjemahan Bahasa Melayu】

Family members, companions, or third parties authorized by the Patient may make reservations on behalf of the Patient. The proxy making the reservation represents and warrants that valid authorization has been obtained.

【Terjemahan Bahasa Melayu】

Pengguna shall promptly update any changed registration information. [Perkhidmatan Name] shall not be responsible for disadvantages caused by inaccurate or outdated information.

【Terjemahan Bahasa Melayu】

Pengguna shall properly manage their accounts and may not share, transfer, lend, or allow third parties to use them.

【Terjemahan Bahasa Melayu】

Reservation requests must be submitted through the designated reservation form. Medical history, symptoms, medications, and related information may be voluntarily submitted through forms or chat.

【Terjemahan Bahasa Melayu】

[Perkhidmatan Name] will contact Institusi Perubatans based on information provided by the User. [Perkhidmatan Name] does not guarantee reservation availability, preferred dates, treatment availability, or acceptance by any Institusi Perubatan.

【Terjemahan Bahasa Melayu】

Reservations are completed only upon:

1. confirmation by the Institusi Perubatan; and
2. transmission of a reservation confirmation notice by the Company.

【Terjemahan Bahasa Melayu】

Reservations may fail due to Institusi Perubatan availability, medical restrictions, language limitations, regional limitations, or insufficient information. If reservations cannot be completed, the Company shall release or void the Authorization Hold.

【Terjemahan Bahasa Melayu】

Any medical contract shall be formed directly between the User or Patient and the Institusi Perubatan. [Perkhidmatan Name] is not a party to medical treatment or medical services.

【Terjemahan Bahasa Melayu】

[Perkhidmatan Name] does not guarantee the accuracy, completeness, legality, usefulness, or current status of Institusi Perubatan information.

【Terjemahan Bahasa Melayu】

Changes or cancellations after Reservation Completion shall follow Institusi Perubatan policies and Company procedures. Fees paid to the Company are generally non-refundable after Reservation Completion.

【Terjemahan Bahasa Melayu】

The Perkhidmatan may utilize AI-assisted translation technologies. AI-generated translations may contain errors, inaccuracies, omissions, or contextual misunderstandings.

【Terjemahan Bahasa Melayu】

[Perkhidmatan Name] may arrange third-party interpretation providers for voice-call interpretation support. Interpretation services are limited to language assistance and do not constitute medical advice or medical practice.

【Terjemahan Bahasa Melayu】

Interpretation services do not guarantee complete or perfectly accurate translation of medical explanations. Pengguna shall directly confirm important medical matters with Institusi Perubatans.

【Terjemahan Bahasa Melayu】

[Perkhidmatan Name] may record or retain calls, chats, communications, and logs for quality improvement, dispute resolution, fraud prevention, compliance, and interpretation quality management.

【Terjemahan Bahasa Melayu】

The Perkhidmatan does not provide emergency medical support. Pengguna should immediately contact emergency services, including 119 in Japan, during emergencies.

【Terjemahan Bahasa Melayu】

Pengguna shall pay reservation assistance fees, interpretation option fees, and other fees separately displayed by the Company. Medical expenses, prescriptions, examination fees, and pharmacy charges shall be paid directly to Institusi Perubatans or pharmacies.

【Terjemahan Bahasa Melayu】

[Perkhidmatan Name] may perform an Authorization Hold through third-party payment providers before Reservation Completion.

【Terjemahan Bahasa Melayu】

Payment capture shall occur only after Reservation Completion. If reservations cannot be completed, the Company shall release or void the Authorization Hold.

【Terjemahan Bahasa Melayu】

After Reservation Completion and payment capture, fees are non-refundable except where required by law or where the Company determines that a material defect in the Perkhidmatan occurred.

【Terjemahan Bahasa Melayu】

Payments are processed through Stripe or other third-party payment providers designated by the Company. [Perkhidmatan Name] does not directly store credit card numbers except where legally required.

【Terjemahan Bahasa Melayu】

Foreign exchange fluctuations, overseas payment fees, and banking charges may cause differences between displayed and charged amounts.

【Terjemahan Bahasa Melayu】

Pengguna shall provide accurate, complete, and current information. [Perkhidmatan Name] shall not be liable for disadvantages caused by inaccurate or incomplete information.

【Terjemahan Bahasa Melayu】

Pengguna shall not:

1. provide false information;
2. impersonate others;
3. harass staff, interpreters, Institusi Perubatans, or third parties;
4. use the Perkhidmatan for unlawful purposes;
5. reproduce or redistribute Perkhidmatan content without authorization;
6. use bots, scraping, or automated tools;
7. resell the Perkhidmatan;
8. create multiple accounts; or
9. interfere with operation of the Perkhidmatan.

【Terjemahan Bahasa Melayu】

All intellectual property rights relating to the Perkhidmatan belong to the Company or lawful rights holders.

【Terjemahan Bahasa Melayu】

Pengguna shall not interfere with the systems, networks, servers, security, or operations of the Perkhidmatan.

【Terjemahan Bahasa Melayu】

[Perkhidmatan Name] may suspend access to the Perkhidmatan without prior notice if the User violates these Terms.

【Terjemahan Bahasa Melayu】

[Perkhidmatan Name] may delete accounts and deny future access for serious violations. Refunds may be denied in such cases.

【Terjemahan Bahasa Melayu】

[Perkhidmatan Name] may modify, suspend, or terminate the Perkhidmatan at any time.

【Terjemahan Bahasa Melayu】

[Perkhidmatan Name] may collect names, dates of birth, gender, nationality, email addresses, accommodation information, symptoms, medical history, medications, and related information necessary for operation of the Perkhidmatan.

【Terjemahan Bahasa Melayu】

Pengguna consent to the use of medical-related information for reservation assistance, Institusi Perubatan communication, and interpretation support.

【Terjemahan Bahasa Melayu】

[Perkhidmatan Name] may share or entrust User information to Institusi Perubatans, interpretation providers, payment providers, cloud service providers, AI providers, and other contractors.

【Terjemahan Bahasa Melayu】

[Perkhidmatan Name] may utilize external AI services including OpenAI API for translation, communication support, and quality improvement.

【Terjemahan Bahasa Melayu】

[Perkhidmatan Name] may retain logs, reservation records, communication records, and payment records for compliance, fraud prevention, dispute resolution, and quality management.

【Terjemahan Bahasa Melayu】

[Perkhidmatan Name] does not guarantee reservation success, preferred dates, treatment availability, or Institusi Perubatan availability.

【Terjemahan Bahasa Melayu】

[Perkhidmatan Name] shall not be liable for medical outcomes, side effects, prescriptions, treatment results, or disputes involving Institusi Perubatans.

【Terjemahan Bahasa Melayu】

[Perkhidmatan Name] does not guarantee error-free translations or interpretation.

【Terjemahan Bahasa Melayu】

[Perkhidmatan Name] shall not be liable for failures caused by communication issues, system failures, third-party service failures, or device problems.

【Terjemahan Bahasa Melayu】

[Perkhidmatan Name] shall not be liable for delays or failures caused by natural disasters, epidemics, war, legal changes, government actions, or other force majeure events.

【Terjemahan Bahasa Melayu】

To the maximum extent permitted by law, the Company's liability shall be limited to refunds of fees actually paid for the affected Perkhidmatan. [Perkhidmatan Name] shall not be liable for indirect, incidental, consequential, special, lost-profit, or medical-related damages.

【Terjemahan Bahasa Melayu】

[Perkhidmatan Name] may amend these Terms at any time. Amended Terms become effective upon publication on the Perkhidmatan unless otherwise specified.

【Terjemahan Bahasa Melayu】

[Perkhidmatan Name] may provide notices through the Perkhidmatan, email, chat, or other methods designated by the Company.

【Terjemahan Bahasa Melayu】

Pengguna may not assign or transfer rights or obligations under these Terms without prior written consent from the Company.

【Terjemahan Bahasa Melayu】

If any provision of these Terms is held invalid or unenforceable, the remaining provisions shall remain fully effective.

【Terjemahan Bahasa Melayu】

These Terms shall be governed by and construed in accordance with the laws of Japan.

【Terjemahan Bahasa Melayu】

Any disputes arising out of or relating to these Terms or the Perkhidmatan shall be subject to the exclusive jurisdiction of the Tokyo District Court or Tokyo Summary Court in Japan.