Bab 1 Ketentuan Umum
Article 1 Applicability
These Terms of Layanan ("Terms") govern the use of the reservation assistance, communication support, interpretation support, and related services ("Layanan") provided by [Layanan Name] ("Company"). Pengguna shall use the Layanan in accordance with these Terms. The English version of these Terms shall be the official and governing version. Any translated version is provided for reference purposes only.
Article 2 Definitions
For purposes of these Terms:
- "User" means a person using the Layanan directly or through an authorized proxy.
- "Patient" means the individual receiving medical services.
- "Institusi Medis" means clinics, hospitals, pharmacies, and other healthcare-related providers in Japan.
- "Reservation Completion" means the point at which the Institusi Medis confirms the reservation and the Company sends a confirmation notice to the User.
- "Authorization Hold" means a temporary payment authorization prior to Reservation Completion.
- "Interpretation Provider" means a third-party interpreter or translator arranged by the Company.
Article 3 Description of the Service
The Layanan assists Pengguna in obtaining reservations at Institusi Mediss in Japan, primarily for elective and private medical services. The Layanan may include reservation assistance, communication support, AI-assisted translation, interpretation support, and related services. [Layanan Name] does not recommend, rank, endorse, or guarantee any Institusi Medis.
Article 4 No Medical Practice
[Layanan Name] does not provide diagnosis, treatment, prescriptions, medical judgment, medical advice, or emergency medical services. All medical decisions shall be made solely by the User and licensed medical professionals.
Article 5 Service Environment
Pengguna are responsible for preparing and maintaining all devices, communication lines, software, and internet access necessary to use the Layanan. [Layanan Name] shall not be liable for issues caused by communication failures, device settings, or third-party services.
Bab 2 Pendaftaran dan Akun
Article 6 Registration
Pengguna shall provide truthful, accurate, and current information when registering.
Article 7 Email Verification
[Layanan Name] may require email verification before use of the Layanan. Pengguna shall maintain a valid email address capable of receiving Company notices.
Article 8 Proxy Reservations
Family members, companions, or third parties authorized by the Patient may make reservations on behalf of the Patient. The proxy making the reservation represents and warrants that valid authorization has been obtained.
Article 9 Account Information Management
Pengguna shall promptly update any changed registration information. [Layanan Name] shall not be responsible for disadvantages caused by inaccurate or outdated information.
Article 10 Account Management
Pengguna shall properly manage their accounts and may not share, transfer, lend, or allow third parties to use them.
Bab 3 Layanan Reservasi
Article 11 Reservation Requests
Reservation requests must be submitted through the designated reservation form. Medical history, symptoms, medications, and related information may be voluntarily submitted through forms or chat.
Article 12 Reservation Assistance
[Layanan Name] will contact Institusi Mediss based on information provided by the User. [Layanan Name] does not guarantee reservation availability, preferred dates, treatment availability, or acceptance by any Institusi Medis.
Article 13 Reservation Completion
Reservations are completed only upon:
- confirmation by the Institusi Medis; and
- transmission of a reservation confirmation notice by the Company.
Article 14 Reservation Failure and Suspension
Reservations may fail due to Institusi Medis availability, medical restrictions, language limitations, regional limitations, or insufficient information. If reservations cannot be completed, the Company shall release or void the Authorization Hold.
Article 15 Relationship with Medical Institutions
Any medical contract shall be formed directly between the User or Patient and the Institusi Medis. [Layanan Name] is not a party to medical treatment or medical services.
Article 16 Medical Institution Information
[Layanan Name] does not guarantee the accuracy, completeness, legality, usefulness, or current status of Institusi Medis information.
Article 17 Reservation Changes and Cancellations
Changes or cancellations after Reservation Completion shall follow Institusi Medis policies and Company procedures. Fees paid to the Company are generally non-refundable after Reservation Completion.
Bab 4 Layanan Terjemahan dan Interpretasi
Article 18 AI Translation
The Layanan may utilize AI-assisted translation technologies. AI-generated translations may contain errors, inaccuracies, omissions, or contextual misunderstandings.
Article 19 Interpretation Services
[Layanan Name] may arrange third-party interpretation providers for voice-call interpretation support. Interpretation services are limited to language assistance and do not constitute medical advice or medical practice.
Article 20 Limitations of Interpretation Services
Interpretation services do not guarantee complete or perfectly accurate translation of medical explanations. Pengguna shall directly confirm important medical matters with Institusi Mediss.
Article 21 Recording and Logs
[Layanan Name] may record or retain calls, chats, communications, and logs for quality improvement, dispute resolution, fraud prevention, compliance, and interpretation quality management.
Article 22 Emergency Medical Situations
The Layanan does not provide emergency medical support. Pengguna should immediately contact emergency services, including 119 in Japan, during emergencies.
Bab 5 Biaya dan Pembayaran
Article 23 Fees
Pengguna shall pay reservation assistance fees, interpretation option fees, and other fees separately displayed by the Company. Medical expenses, prescriptions, examination fees, and pharmacy charges shall be paid directly to Institusi Mediss or pharmacies.
Article 24 Authorization Hold
[Layanan Name] may perform an Authorization Hold through third-party payment providers before Reservation Completion.
Article 25 Payment Capture
Payment capture shall occur only after Reservation Completion. If reservations cannot be completed, the Company shall release or void the Authorization Hold.
Article 26 Non-Refund Policy
After Reservation Completion and payment capture, fees are non-refundable except where required by law or where the Company determines that a material defect in the Layanan occurred.
Article 27 Payment Providers
Payments are processed through Stripe or other third-party payment providers designated by the Company. [Layanan Name] does not directly store credit card numbers except where legally required.
Article 28 Exchange Rates and Fees
Foreign exchange fluctuations, overseas payment fees, and banking charges may cause differences between displayed and charged amounts.
Bab 6 Kewajiban Pengguna dan Tindakan yang Dilarang
Article 29 Obligation to Provide Accurate Information
Pengguna shall provide accurate, complete, and current information. [Layanan Name] shall not be liable for disadvantages caused by inaccurate or incomplete information.
Article 30 Prohibited Conduct
Pengguna shall not:
- provide false information;
- impersonate others;
- harass staff, interpreters, Institusi Mediss, or third parties;
- use the Layanan for unlawful purposes;
- reproduce or redistribute Layanan content without authorization;
- use bots, scraping, or automated tools;
- resell the Layanan;
- create multiple accounts; or
- interfere with operation of the Layanan.
Article 31 Intellectual Property Rights
All intellectual property rights relating to the Layanan belong to the Company or lawful rights holders.
Article 32 Prohibition of Service Interference
Pengguna shall not interfere with the systems, networks, servers, security, or operations of the Layanan.
Bab 7 Penangguhan dan Penghentian
Article 33 Suspension
[Layanan Name] may suspend access to the Layanan without prior notice if the User violates these Terms.
Article 34 Account Deletion
[Layanan Name] may delete accounts and deny future access for serious violations. Refunds may be denied in such cases.
Article 35 Modification or Termination of the Service
[Layanan Name] may modify, suspend, or terminate the Layanan at any time.
Bab 8 Privasi dan Penanganan Data
Article 36 Handling of Personal Information
[Layanan Name] may collect names, dates of birth, gender, nationality, email addresses, accommodation information, symptoms, medical history, medications, and related information necessary for operation of the Layanan.
Article 37 Medical-Related Information
Pengguna consent to the use of medical-related information for reservation assistance, Institusi Medis communication, and interpretation support.
Article 38 Third-Party Sharing and Outsourcing
[Layanan Name] may share or entrust User information to Institusi Mediss, interpretation providers, payment providers, cloud service providers, AI providers, and other contractors.
Article 39 Use of AI Services
[Layanan Name] may utilize external AI services including OpenAI API for translation, communication support, and quality improvement.
Article 40 Retention of Logs and Records
[Layanan Name] may retain logs, reservation records, communication records, and payment records for compliance, fraud prevention, dispute resolution, and quality management.
Bab 9 Penafian dan Batasan Tanggung Jawab
Article 41 Reservation Disclaimer
[Layanan Name] does not guarantee reservation success, preferred dates, treatment availability, or Institusi Medis availability.
Article 42 Medical Disclaimer
[Layanan Name] shall not be liable for medical outcomes, side effects, prescriptions, treatment results, or disputes involving Institusi Mediss.
Article 43 Translation and Interpretation Disclaimer
[Layanan Name] does not guarantee error-free translations or interpretation.
Article 44 Communication Failures
[Layanan Name] shall not be liable for failures caused by communication issues, system failures, third-party service failures, or device problems.
Article 45 Force Majeure
[Layanan Name] shall not be liable for delays or failures caused by natural disasters, epidemics, war, legal changes, government actions, or other force majeure events.
Article 46 Limitation of Liability
To the maximum extent permitted by law, the Company's liability shall be limited to refunds of fees actually paid for the affected Layanan. [Layanan Name] shall not be liable for indirect, incidental, consequential, special, lost-profit, or medical-related damages.
Bab 10 Ketentuan Umum
Article 47 Amendments to these Terms
[Layanan Name] may amend these Terms at any time. Amended Terms become effective upon publication on the Layanan unless otherwise specified.
Article 48 Notices
[Layanan Name] may provide notices through the Layanan, email, chat, or other methods designated by the Company.
Article 49 Prohibition of Assignment
Pengguna may not assign or transfer rights or obligations under these Terms without prior written consent from the Company.
Article 50 Severability
If any provision of these Terms is held invalid or unenforceable, the remaining provisions shall remain fully effective.
Article 51 Governing Law
These Terms shall be governed by and construed in accordance with the laws of Japan.
Article 52 Jurisdiction
Any disputes arising out of or relating to these Terms or the Layanan shall be subject to the exclusive jurisdiction of the Tokyo District Court or Tokyo Summary Court in Japan.