Privacy Policy

We may collect the following information in connection with the provision of the Service.

Users may provide sensitive personal information, including symptoms and other health-related information, through the Service. By using the Service, users consent to the handling of such information in accordance with this Policy.

We may use collected information for the following purposes:

• Providing the Service
• Clinic reservation support
• Communication support with medical institutions
• User support
• Identity verification
• Account authentication
• Payment processing
• Fraud prevention
• Security maintenance
• Service improvement
• Usage analysis
• AI translation services
• Interpretation support services
• Dispute resolution
• Legal compliance
• Customer inquiries
• System maintenance and troubleshooting
• Investigation of Terms violations
• Other purposes necessary for operation of the Service

The Service may use OpenAI API and other external AI services to provide AI translation features. Information submitted by users, including chat contents, communications with medical institutions, symptoms, and other health-related information, may be transmitted to external AI service providers for translation processing. We do not guarantee the accuracy, completeness, reliability, usefulness, or fitness for a particular purpose of AI translations. AI translations may contain mistranslations, contextual misunderstandings, omissions, or other inaccuracies. Users are responsible for independently reviewing and confirming translated content.

To fulfill reservation requests, we may provide the following information to medical institutions as necessary:

• Full name
• Age
• Gender
• Nationality
• Symptoms and other information necessary for reservations

Such disclosures are made based on the user's request. We do not provide medical services, medical advice, diagnosis, treatment, prescriptions, or medical judgments. Any medical agreement is formed directly between the user and the medical institution, and we are not a party to such agreement.

The Service may provide optional interpretation support services. Interpretation support is provided solely for language assistance purposes and does not include medical advice, diagnosis, treatment, or medical judgment. Interpreters may access limited user information such as names and gender where necessary. Users may voluntarily disclose symptoms or health-related information during calls. We do not guarantee the accuracy or completeness of interpretation or translation services.

We do not disclose user information to third parties except in the following cases:

• With user consent
• When necessary to process reservation requests with medical institutions
• When necessary for payment processing
• When necessary for AI translation processing
• When required by applicable law
• When necessary to protect life, body, or property
• When requested by governmental authorities under applicable law
• In connection with business transfers or succession

User information may be processed or stored outside Japan in connection with external services used by the Service. In particular, information may be transferred to servers located outside Japan for AI translation processing and related services. By using the Service, users consent to such international data transfers.

We may use the following external services:

• Stripe
• OpenAI API
• Google Analytics
• AWS
• Xserver

The privacy policies and terms of such third-party providers may also apply.

We may use cookies and similar technologies for service improvement, analytics, advertising, fraud prevention, and related purposes. We may also use Google Analytics and similar tools to analyze usage trends. Such tools may transmit cookie identifiers, access information, device information, and related data to external service providers.

We may retain collected information for as long as necessary for service operation, legal compliance, dispute resolution, fraud prevention, evidence preservation, and other legitimate business purposes. Even after account deletion or deletion requests, we may retain certain information where necessary for legal compliance, dispute resolution, fraud prevention, or other legitimate purposes.

We strive to implement reasonable security measures to prevent unauthorized access, leakage, loss, destruction, or alteration of user information. However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

Minors must obtain consent from a parent or legal guardian before using the Service. We may request confirmation of parental or guardian consent where necessary.

The Service does not provide emergency medical services or emergency response. If users experience symptoms such as chest pain, breathing difficulties, loss of consciousness, severe bleeding, or other potentially life-threatening conditions, they should immediately contact emergency services such as 119 or appropriate emergency medical providers.

Users may request access, correction, deletion, or other rights regarding their personal information in accordance with applicable law and procedures separately designated by us. However, we may refuse such requests where retention is necessary for legal compliance, dispute resolution, fraud prevention, or other legitimate purposes.

We may use collected information for fraud prevention, security maintenance, investigation of Terms violations, and related purposes. We may suspend or terminate access for users engaged in fraudulent activity, false registration, harassment, discrimination, payment fraud, automated bot usage, or other inappropriate conduct.

Users represent and warrant that they are not affiliated with organized crime groups, anti-social forces, or related entities.

We may revise this Policy as necessary due to legal changes, service modifications, or operational requirements. Revised versions become effective upon posting within the Service or by other reasonable notification methods.

This Policy shall be governed by and construed in accordance with the laws of Japan.

For inquiries regarding this Policy, please contact us through the in-service chat support system.